Feelwell: Passionate about people: Home Seminar: Excellence at reception

Excellence @ Reception: Motivate your reception personnel

Duration: 2 Hours

Content:
We cover topics like:

Understanding the dynamics of the client:
Service provider relationship - an introduction

Know your client
The role of the receptionist within the system/The basic needs of customers/Unique traits & expectations of Hospital customers etc.)

Know your products
What your company "sells" in general/What distinguishes this company from others/Adjunctive services offered/Taking trouble to get to know these etc.)

Know yourself
Encourage self-knowledge/Utilising strengths/Managing weaknesses etc.)

 

 


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